KFC South Penrith

Points of difference: To develop several additions to the existing store to address the current need for a covid friendly environment to reduce the physical contact between staff and customers. The interior also required to be upgraded to a new modern design.

The research for this project required the review of what processes others globally have introduced to reduce the risk of covid transition between customers and staff.

Sustainability: An environmental initiative was to replace the standard laminate internal wall lining with a new sustainable product called saveBOARD. This wall lining is made from recycled compressed cardboard and other materials.

Innovation: Our solution for delivering a covid safe food service was a technical outcome where food was distributed to customers by using a selection of conveyors. This contactless drive thru delivery service was a modernisation from a traditional staffed drive thru for KFC and has captured the attention of KFC USA who have taken interest in our designs.

There was a particular focus on illumination and lighting in our designs to give the store an attractive and competitive edge during evening trading hours.

Outcome: The design work on this site introduced KFC South Penrith as a landmark site for the brand. Our work is now enjoyed by a plethora of customers who visit the store, and by community members who pass by, as it lights up the night and offers eye-catching features by day. KFC was delighted with the final product.